Privacy Policy
Effective Date: September 23, 2024

Copenhagen Residences, owned and operated by Iron Wood Property Ventures Corporation, ("we," "us," "our") values your privacy and is committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR). This Privacy Policy explains how we collect, use, disclose, and secure your information when you visit our website copenhagen.ph ("Website") or use our services. By accessing or using our Website, you agree to the practices described herein.

1. Information We Collect

We collect the following types of personal information in compliance with Philippine data privacy laws:

1.1 Personal Information
We collect personal data when you interact with us or make reservations, such as:

• Name

• Email address

• Phone number

• Mailing address

• Payment details (e.g., credit/debit card information)

• Identification documents (e.g., passport, government-issued IDs)

• Date of birth (if required for booking)

1.2 Reservation and Booking Information
We collect data necessary for booking and hotel services, including:

• Room preferences

• Dates of stay

• Special requests (e.g., dietary restrictions, accessibility needs)

1.3 Automatically Collected Information
When you access our Website, we may automatically collect information including:

• IP address

• Browser type

• Device information (e.g., mobile or desktop)

• Website usage data (e.g., pages visited, time spent on site)

1.4 Sensitive Personal Information
Sensitive personal information, such as health-related data (e.g., allergies, accessibility requirements), is collected only when voluntarily provided and necessary for fulfilling your specific service requests. Such data is handled with additional protection and processed with your explicit consent.

2. Legal Basis for Processing Personal Information

We collect and process your personal information for the following purposes, in compliance with the Data Privacy Act of 2012:

2.1 Contractual Obligations
We process personal data to fulfill our contractual obligations to you, such as managing your reservations, processing payments, and providing requested services.

2.2 Consent
Where required by law, we will obtain your consent before collecting, processing, or sharing your personal information.

2.3 Legitimate Interests
We may process your data based on our legitimate interest, such as improving our services, marketing, fraud prevention, and security measures.

2.4 Compliance with Legal Obligations
We may be required to process and retain certain information to comply with Philippine laws, regulations, and government orders.

3. How We Use Your Information

We use your personal information for the following purposes:

• To manage and confirm reservations

• To provide you with the Company’s services (including dining, gym and pool use, and other amenities)

• To process payments, cancellations, and refunds

• To respond to your inquiries and requests

• To improve our services and personalize your experience

• To send marketing and promotional materials (with your consent)

• To comply with legal obligations, such as record-keeping and reporting

4. Sharing of Personal Information

We do not sell or rent your personal data. However, we may share your data under the following circumstances:

4.1 Service Providers
We may share personal information with third-party service providers to assist us in delivering services, such as:

• Payment processors

• IT service providers

• Marketing agencies

These third parties are bound by confidentiality agreements and may only process personal data as instructed by us.

4.2 Legal Obligations and Government Requests
We may share your information with government authorities or regulatory bodies if required by law, including in response to lawful subpoenas or court orders.

4.3 Business Transfers
In the event of a merger, acquisition, or sale, your data may be transferred as part of the transaction, subject to the same protections outlined in this Privacy Policy.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Retention periods vary depending on the nature of the data and the purpose of processing. If you wish to request the deletion of your personal data, please contact us at info-cebu@copenhagen.ph or (+63) 32 238 4639.

6. Your Rights under the Data Privacy Act of 2012

As a data subject, you have the following rights under the Philippine Data Privacy Act of 2012:

6.1 Right to Be Informed
You have the right to be informed about the collection and processing of your personal data.

6.2 Right to Access
You have the right to access the personal data we hold about you, including how and why it is being processed.

6.3 Right to Rectification
You have the right to request the correction of inaccurate or incomplete personal data.

6.4 Right to Erasure
You may request the deletion of your personal data if it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.

6.5 Right to Data Portability
You have the right to obtain a copy of your personal data in a structured, commonly used format and to transfer it to another entity.

6.6 Right to Object
You may object to the processing of your personal data for specific purposes, such as direct marketing.

6.7 Right to File a Complaint
You have the right to lodge a complaint with the National Privacy Commission if you believe your rights have been violated.

To exercise any of these rights, please contact us at info-cebu@copenhagen.ph. We will respond to your requests in accordance with the Data Privacy Act.

7. Cookies and Tracking Technologies

We do not use cookies and similar technologies.

8. Data Security

We implement physical, technical, and administrative security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is fully secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. International Data Transfers

If you access our Website from outside the Philippines, please note that your personal data may be transferred to and processed in the Philippines, where data protection laws may differ from those in your jurisdiction. By using our Website, you consent to the transfer of your data to the Philippines.

10. Children’s Privacy

Our Website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will take steps to delete the information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in accordance with changes to our data practices or legal requirements. Any changes will be posted on this page with an updated "Effective Date." Please review this policy periodically to stay informed about how we protect your data.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights under the Data Privacy Act of 2012, please contact us at:

Copenhagen Residences
A.C. Cortes Ave., Brgy. Alang-Alang, Mandaue City, Cebu 6014
info-cebu@copenhagen.ph
(+63) 32 238 4639